
Frequently Asked Questions
General
Bonsai is a rewarding hobby that's great for enhancing creativity, reducing stress, and connecting with nature. You can also work on a bonsai to pass down to loved ones as your heirloom. Bonsai is also an ideal and meaningful gift for family, loved ones, friends, and colleagues.
We distinguish ourselves by our commitment to providing high-quality bonsai trees designed to become cherished family heirlooms. Our motto is that we do not ship a tree until it is ready!
We also provided excellent customer support and bonsai care tips and tricks. We want you to love and enjoy your bonsai for years to come!
We are here for you! If you have any questions or concerns, please email us at support@bonsaiheirloom.com.
Products
Please visit our online storefront.
Sign up for our newsletter by entering your email below to stay up to date on all future launches of different species!
Yes! We have both bonsai pots and pruning shears available for purchase. Every bonsai order also includes a pair of our high quality, carbon steel pruning shears.
Please stay tuned, as we plan on providing tool kits for sale in the future!
Yes, our bonsai trees are grown in nutrient-rich soil for a minimum of two years to ensure strong and well-established roots before we ship it to you. The extra care we put into growing our bonsai ensures that it is beginner friendly and will last a long time with proper care.
Chinese Elms are hardy and easy to maintain because they adapt to a variety of different soils and tolerate both wet and dry sites. It is also resistant to the Dutch elm disease. This is a great starter tree for any bonsai hobbyist.
Chinese Elms are one of the most popular bonsai trees because their bark develops an aged look over time, the leaves remain tiny as the tree develops more branching, and the tree will become stately overtime.
A standout feature of the Bonsai Heirloom cultivar is, unlike ordinary Chinese Elms, most of our trees will have red fall foliage under the right weather conditions when grown in full sun.
On each product page, you can find specific instructions on watering, fertilizing, and exposure. For additional tips and tricks, please subscribe to our newsletter and subscribe to our YouTube channel.
With proper care, our bonsai can last for many years, making them true heirlooms that you could pass down to future generations.
Every bonsai comes planted in a standard Bonsai Heirloom branded, high quality YiXing clay pot. Our patent-pending pot design will retain water to keep your bonsai hydrated for a longer amount of time.
Shipping
Currently, our bonsai trees and seeds are only available to ship within the US (48 contiguous states), but all other other products are available to ship internationally.
We are pleased to offer free shipping on all orders* $250+ within the continental United States.
*For free items, shipping rates are calculated at checkout.
Orders are typically processed within 2-3 business days. Once your order is shipped, you’ll receive a confirmation email with tracking information. Delivery times may vary depending on your location.
Standard shipping usually takes between 3-7 business days, depending on your location. If you need your order to arrive sooner, please select one of the paid options at checkout.
While we strive to meet our estimated shipping times, unforeseen delays may occur. If you have any concerns or experience delays, please feel free to contact our support team at support@bonsaiheirloom.com.
Once your order is shipped, you will receive an order confirmation by email with a tracking number.
We guarantee that your bonsai will arrive safely in our protective, elegant, and eco-friendly gift packaging, or else we will send a replacement.
Returns & Exchanges
You have 30 days from the date of delivery to request a return or replacement.
You can start a return or replacement here.
Start Your Bonsai Journey Today!
Shop our our collection of premium-quality bonsai trees, pots, and tools — all designed to support our simplified "lifestyle" approach.



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- Regular price
- $795
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$795
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- Regular price
- $445
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$ - Sale price
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$445
- Unit price
- /per