Shipping & Returns
Shipping Policy
At Bonsai Heirloom, we strive to make your shopping experience as seamless as possible. Below are the details of our shipping policy:
Free Shipping on All Orders
We are pleased to offer free shipping on all orders within the United States. There are no minimum purchase requirements, so you can enjoy your bonsai products with no additional shipping costs.
Shipping Locations
Currently, we only ship within the United States. We do not offer international shipping at this time. If you’re located outside the U.S., stay tuned as we work on expanding our shipping options in the future.
Processing Time
Orders are typically processed within 2-3 business days. Once your order is shipped, you’ll receive a confirmation email with tracking information. Delivery times may vary depending on your location.
Shipping Methods
We use reputable carriers to ensure your bonsai arrives safely. Standard shipping usually takes between 3-7 business days, depending on your location.
Delays and Issues
While we strive to meet our estimated shipping times, unforeseen delays may occur. If you have any concerns or experience delays, please feel free to contact our support team at hello@bonsaiheirloom.com.
Return & Replacement Policy
At Bonsai Heirloom, customer satisfaction is our top priority. We stand by the quality and health of our bonsai trees, and we want you to be completely satisfied with your purchase.
Satisfaction Guarantee
We guarantee total satisfaction with every purchase from Bonsai Heirloom. If for any reason you are not satisfied with your bonsai, please contact us so we can make it right.
30-Day Replacement or Refund Policy
If your bonsai dies or if you’re not satisfied with your purchase within 30 days of receiving it, we offer a replacement or a full refund. Here’s how it works:
- Request a Replacement or Refund: Contact us at hello@bonsaiheirloom.com within 30 days of delivery to initiate the process.
- Eligibility Requirements: Please provide details about your concern along with a photo of the bonsai if it arrived damaged or in poor condition. This helps us assess the situation and offer the best solution.
- Return Process: If a return is necessary, we will provide instructions. We may request that you return the original item to help us improve our quality control.
Non-Returnable Items
Due to the nature of live bonsai plants, we cannot accept returns after the 30-day satisfaction guarantee period. However, we encourage you to reach out with any concerns, and we’ll do our best to assist.
Refund Process
Approved refunds will be processed to your original payment method within 5-7 business days after approval.
Contact Us
If you have any questions about our shipping or return policies, please contact us at hello@bonsaiheirloom.com.